Why can't I log into GroupWise?

FREQUENTLY ASKED QUESTIONS

Why can't I log into GroupWise???

1. Do you have an GroupWise account? If not, please call or use the Computer Services Trouble Report form on our webpage: http://www.oneontacsd.org/cservice/comserform.html

2. Have you forgotten your password? (Try the same password you used to log into the network. Otherwise, call Computer Services and they will help you set a new password.)

3. Are you entering your password correctly? Have you tried totally deleting and retyping your password? If you are using GroupWise WebAccess make sure you are entering your login name and password correctly. The password field in WebAccess IS case sensitive.

4. Are you receiving an error message not relating to your user name and/password? What does the error message say?

5. Have you maximized your GroupWise main window so you can see all the features, folders, buttons and toolbar?

6. Have you tried rebooting (restarting) the computer, logging on again to the network, and logging in again to GroupWise?