ParentSquare FAQ

ParentSquare FAQ

ParentSquare FAQ

Q: Why didn't I receive a ParentSquare invite?
A: Email and text invites have been sent to the email addresses and cell phone numbers of parents and guardians that we have on file in our student management system.  If you did not receive a ParentSquare invite, then it is possible we have the wrong contact information on file. Please contact the Main Office of your child's school building to verify or correct the contact information we have on file.

Q: Why doesn't my ParentSquare invite link work?
A: Those invitation links only last for 24 hours. You do not need to wait for a new invitation!  You can proceed to the ParentSquare log on page and create your account with the same email address at which you received an invite.

Q: Why does my ParentSquare account has my spouse's name on it?
A: If you and your spouse share an email address (or have provided the same email address for each of you in our parent contact records, only one spouse will be able to log in to ParentSquare using that email address.  The other spouse should use their cell phone number to log on.  

Q: Do I have to use ParentSquare on my SmartPhone?
A: If you prefer, you can navigate to from a computer and do all of the same ParentSquare activities.

Q: Will all teachers be using ParentSquare for home-to-school communication this year?
A: Many teachers already began the year using other communication tools and may continue to do so.  By fall 2021, ParentSquare will be the only tool we use.

Q: If I am unable to access ParentSquare, how will I submit my child's daily health screening?
A: Call your child's School Nurse (607-433-8200) to provide that health screening information. Call IT Services (607-433-8243 x2222) to troubleshoot your inability to access ParentSquare.


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